Laura, 21 Yrs Old, College Student
Use case of Snow White will vary based on different types of users. People will have different needs for having a conversation with Snow White. In this case, I chose Laura who is 21-year-old female college student as a target user. College is a good stage in life to formulate ego identity.
Laura who is a 21-year-old college student needs a full-length mirror. She discovers a smart mirror product called ‘Snow White’ through Google search.
After the mirror is delivered, she personalizes the mirror by activating Face ID and putting her personal data like job status, gender, and interested topics in articles. In addition, by answering a few questions, Laura decides what voice of tone she wants. She chooses chill tone of voice.
The next morning, Snow White shouts, “Laura, Laura, it’s time to wake up!” and wakes her up with morning news and weather information to show the start of a day.
On that day, Laura comes back from school but with a sad face. Laura says, “Mirror, mirror on the wall, I feel so sad...” Then the Snow White answers, “Why do you feel so sad?”
It is not known whether Laura’s root cause of the pain has been relieved but only she does. It’s because she is the only person who can give solutions even though she’s got a reliable friend who actually cares for her. Just by itself, I hope Snow White can give lots of opportunities for Laura’s growth for stronger mental and of self-reflection.
However, even the next day, next week, Laura still feels sad by the same pain. Because of her repeated, fixated complaints, Snow White sometimes disciplines Laura. “You need to be strong and grow up, Laura. I’m just a mirror… all I do for you is giving warm words or finding articles to broaden your perspectives toward the world.”
Snow White catches that her sadness comes from a lack of confidence in her appearance. The mirror gives her warm words to soothe her pain, by saying, “Laura, appearance is just a part of humans. What it means, people who judge a whole of you with only one part are idiots. You don’t have to be swayed by the judgment.”
The mirror asks few questions with options to select to know where the feeling of sadness comes from, such as, “Where does the feeling come from?” or “Do you feel confident in yourself?”
Next week, based on this storyboard, I’ll create task flows to eventually make the algorithms of asking question touchpoint. In addition, I will add more touchpoints, so that this Snow White experience can be enhanced. Within 2 weeks, I will probably go back and forth on creating storyboards and task flows so that the system of the experience can get engaged well.